Refund Policy
Service note - Measured practice: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.
Return destination
524 Valley Ln, Boulder, Colorado, 80302, United States
Exchange requests
Customer-facing rule - Policy-based process: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.
Return shipping responsibility
Policy in practice - Operational commitment: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.
Return eligibility
Operational detail - Concise protection: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.
Customer reference - Everyday response: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.
Customer-facing rule - Documented rule: The exclusions above do not reduce remedies for products that arrive damaged or defective, or for an order that is wrong or incomplete.
Cancellation before shipment
Operational detail - Concise approach: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.
Refund method and timing
What to expect - Policy-based review: Approved refunds go back to the original payment method in 5-10 business days after the returned item is received and processed.
Business and support information
Process clarification - Verified response: Requests connected with this policy are handled by gocontigo using the details listed here.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigoroam.shop
Phone: 512-773-5150
Physical and return address: 524 Valley Ln, Boulder, Colorado, 80302, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).