FAQ

May I return an eligible product without giving a reason?

Customer information - Structured protection: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

How quickly will returned funds be sent?

Plain-language summary - Support-oriented commitment: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

How do I reach customer service?

Operational detail - Transparent clarification: Email support@gocontigoroam.shop or call 512-773-5150 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

When is an order normally delivered?

Important context - Customer-ready timing: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

Can the same care instructions be used for every product?

Practical detail - Careful framework: The applicable guidance appears with the specific product and its packaging; do not use damaged drinkware or components.

Will the order include tracking?

Customer outcome - Transparent reference: Each shipped order receives a carrier tracking number, which may take a short time to activate.

What is the current delivery market?

Practical detail - Transparent coverage: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

What happens if I request cancellation after shipment?

What to expect - Policy-based information: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

Merchant and customer service details

Customer assurance - Transparent requirement: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoroam.shop

Phone: 512-773-5150

Physical and return address: 524 Valley Ln, Boulder, Colorado, 80302, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).